First I want to say a big “Thank You!” to your crew for a job well done. Having heard numerous horror stories about remodeling contractors, I was a little leery at even the thought of launching into the project my wife and I had in mind. We pushed forward to gather three estimates and your company was the only one of the three that followed up after the estimate was given to see if we had any questions or had made a decision. This let us know you wanted our business. While price-wise, you were right in the middle, it spoke to us when you followed up and made us feel valuable to your company.
Your crew showed up, without fail, ready to work upon arrival, super polite, and we loved the way they kept us informed about not only what they were doing, but why. They also made it a point to ask my wife’s preferences and opinions about different aspects of the work as things progressed. Best of all, when they were done for the day, they cleaned up so well that the only way you knew someone had been there working was by the progress made!
We have other things on our list of “to do” items and will be calling on you again. We appreciate your quality work at fair prices and your personable approach with us. I have already recommended you to several people and will continue to do so. Thanks again for all the professionalism. It is a quality sorely lacking in service industries in these times and is quite a breath of fresh air to be treated so well!